dhoni Privacy Policy

dhoni casino treats the protection of user privacy as its highest priority. This privacy policy ("Policy") explains what information we collect about you while operating the dhonicasino.cam website ("Platform"), how we use that information, and what steps we take to protect your personal data. Please read this document in full before using the Platform.

This policy should be read alongside the Terms and Conditions, as both documents together form the basis of the agreement between us and you.

1.1 Personally Identifiable Information

When you register an account on dhoni, make a deposit, or contact our support team, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial information — relevant details for bKash, Nagad, Rocket or bank accounts (to process transactions)

1.2 Automatically Collected Information

When you access the Platform, our system automatically collects certain technical information:

• IP address and device type
• Browser version and operating system
• Time spent on the website, pages viewed, and click data
• Usage patterns collected through cookies and session tokens
• Referral source (where you came from before reaching the site)

1.3 Transaction-Related Information

Records generated during deposits, withdrawals, and gameplay are stored in our database. This information is used to verify account history, resolve disputes, and monitor for fraud.

dhoni collects and uses your information for the following specific purposes:

1. Account management: Completing registration, ensuring login security, and keeping account details up to date.
2. Identity verification (KYC): Confirming the identity of the account holder and complying with anti-money laundering guidelines.
3. Financial transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket or bank transfer.
4. Customer support: Resolving your questions and complaints via live chat or email.
5. Promotional communication: Sending messages about bonuses, offers and updates with your consent.
6. Platform improvement: Analysing user experience to improve site functionality.
7. Security monitoring: Detecting fraud, unauthorised access, and other suspicious activity.

3.1 Technical Security Measures

dhoni uses SSL encryption to keep your personal information secure. Data is transferred in encrypted form during every session on the Platform, so it cannot be read by third parties.

Our servers are protected by firewalls, access controls, and regular security reviews. Account passwords are never stored in plain readable form — they are kept in hashed form.

3.2 Data Retention Period

We retain your information for the entire time your account is active and for a specified period after it is closed. The retention period may be extended if required by legal obligations or dispute resolution needs. Once the period ends, data is securely deleted.

3.3 Data Sharing with Third Parties

dhoni never sells your personal information. However, limited information may be shared with trusted third parties in the following specific cases:

• Payment processors (bKash, Nagad, Rocket, banks) — to complete transactions
• Identity verification service providers — to carry out the KYC process
• Cybersecurity and fraud detection services
• Legal authorities — to meet legal orders or statutory requirements

In these cases, only the minimum necessary information is shared, and the relevant parties are bound by a confidentiality agreement with us.

The dhoni platform uses cookies. Cookies are small text files stored in your browser. They improve site functionality and help remember your preferences.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and run core functions — these cannot be turned off.
• Functional cookies: Used to remember language preferences and interface settings.
• Analytics cookies: Data collected to understand which parts of the site are used most is not personally identifiable.

You can turn off non-essential cookies from your browser settings, though this may limit some site functionality.

Every registered member on dhoni has the following rights regarding their personal information:

1. Right to access: You can request to know what information we hold about you.
2. Right to rectification: You can request correction of inaccurate or incomplete information.
3. Right to erasure: You can request that your information be deleted where there is no legal obligation to retain it.
4. Right to object: You can object to your information being used for marketing purposes.
5. Data portability: In certain cases, you can request a copy of your information.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 business days.

dhoni's services are strictly for persons aged 21 and above. We do not knowingly collect any information from persons under 21. Age verification is mandatory at registration, and additional identity verification may be requested in cases of doubt.

Detailed guidance on the protection of minors and safe gaming practices can be found on the Responsible Gaming page.

You can give or withdraw consent to receive promotional messages at the time of registration or at any time afterwards. If you withdraw consent, you will no longer receive messages about bonus offers or promotions, but essential account transaction messages (such as withdrawal confirmations) will continue.

To stop marketing communications, let our customer service team know via live chat.

The dhoni platform may have connections to certain third-party service providers (such as game studios or payment gateways). These third parties have their own privacy policies, and dhoni is not responsible for how your information is used on their platforms. You are advised to read their respective policies before using those services.

dhoni reserves the right to change this privacy policy at any time. If significant changes are made, we will post a notice on the Platform and, where possible, inform you by registered email. Continued use of the Platform after a change will be taken as acceptance of the updated policy.

If you have any questions about this policy, check our FAQ section, or speak directly with our support team via live chat — we are available 24/7 in Bengali and English.

For any requests or complaints relating to this privacy policy, please contact our support team:

• Live chat: Use the chat button at the bottom right of the Platform — active 24/7
• Email: [email protected]

This document is the latest version of the dhonicasino.cam privacy policy. All previous versions are replaced by this document. 21+ only