dhoni — Responsible Gaming
Play for fun, stay safe. dhoni believes gaming is enjoyable only when it is done willingly and within set limits.
Play with awareness
dhoni always wants every member to enjoy gaming with a healthy and positive mindset. Casino and betting are entertainment — they are not a source of income or a way to solve financial problems. The outcome of a bet does not depend entirely on skill or strategy; chance and circumstance play a role.
Under our Terms and Conditions, persons under 18 are not permitted to use this platform. However, due to Bangladeshi law and our own policy, dhoni strictly serves members aged 21 and above. If you believe someone you know who is below this age is attempting to use the platform, please let us know via live chat.
Set a budget for yourself before playing and do not go beyond that limit. Trying to recover lost money by placing more bets — known as "chasing losses" — is a dangerous habit. dhoni's self-limit tools help you stay away from this habit.
Our Privacy Policy explains how your information is kept safe. Any member can contact us at any time through live chat — the support team is available in Bengali and English 24 hours a day, seven days a week.
Tools for setting your own limits
dhoni provides members with several important tools to give them full control over their play. These can be activated at any time via live chat or email.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a total time for each gaming session. When the set time is up, you will automatically receive a warning.
Temporary Account Closure
Block access to your account for a set period (from 1 day to 6 months). The account cannot be reopened during this time.
Permanent Self-Exclusion
If you want to stay away for the long term, choose permanent self-exclusion. Once activated, the account can never be recovered.
Betting History Review
View your full deposit and betting history at any time — make informed decisions without overlooking anything.
Direct Support
To activate any of the above tools or for guidance, contact us 24/7 via live chat or email.
How to self-exclude
If you feel that gaming is having a negative impact on your life, follow the self-exclusion process. It is completely confidential.
Steps for Self-Exclusion
Activating self-exclusion at dhoni is straightforward. Follow the steps below or contact our support team directly — they will assist you through the entire process.
- Log in to your account and open the support section or live chat.
- Request self-exclusion — temporary (for a set period) or permanent, whichever you prefer.
- Provide the required information to verify your identity. This is for your security.
- Confirm the request. Access to your account will be blocked immediately.
- For permanent exclusion, a confirmation message will be sent to your email.
Do not try to create a new account while self-exclusion is active. dhoni blocks such attempts to protect you.
Warning signs of problem gambling
If you notice any of the signs below in yourself or someone you know, consider seeking help. These are not signs of weakness — they are signs of awareness.
- You are finding money to play beyond your budget, or cutting other expenses to fund gaming.
- You are placing more bets to try to recover lost money, and this keeps happening.
- You are hiding the amount you play and the time you spend from family or friends.
- When you cannot play, you feel restless, irritable or uncomfortable.
- You are prioritising gaming over work, studies or spending time with family.
- You are playing with borrowed money or by dipping into savings, and this is causing you anxiety.
- You are constantly preoccupied with planning your next session and thinking about game outcomes.
Where to find support
Asking for help takes courage. dhoni provides support directly, and family members and professional counsellors can also play an important role.
dhoni Live Chat and Email
dhoni's support team responds in Bengali and English 24 hours a day, seven days a week. Contact us via live chat or email about self-limits, self-exclusion or any concern. Email: [email protected]
Family and Close Ones
Talk to a family member or a trusted friend. They can help you understand the situation and make decisions. Letting the people close to you know, rather than facing it alone, is often the first and most important step.
Professional Counselling
Seek help from a mental health specialist or counsellor. There are several professional mental health services in Bangladesh that offer confidential consultations. This is entirely a personal decision, and it takes courage.
You can find answers to more questions about responsible gaming in dhoni's FAQ section. Our support team is always here for you — whether the issue is big or small, do not hesitate to reach out.
dhoni's commitment
dhoni is committed to building a safe and fair gaming environment. Through SSL encryption, transparent payment processes and strict age verification, we ensure every member has a secure experience. Enjoy yourself — with awareness.